Save As - App Crashes / Stops responding

[psail]

hi,
in the last edition I can confirm the same issue. I cannot reproduce it, but quite often when I have a few tabs open (5-10) when I press save as in order to save a pdf it goes to no responding state until I have to forced close it.

[Dimitar - PDF-XChange]

Hello psail,

Welcome to our Forum.

Please install this and see if it helps resolve the issue:

https://aka.ms/vs/17/release/vc_redist.x64.exe


Regards.

[Edit] - This thread was split from the original posted thread, as the focus of the issue is on somewhat different functions.

[psail]

thank you, I have installed and I will test it the next days. As I said I cannot reproduce it. It is something that it happens in random moments.

[psail]

it did it again. With just 3 tabs open. I have it in no responding state right now. Is there anything I can do in order to help you identify the issue?

[Daniel - PDF-XChange]

Hello, psail

Sorry for the delay, I assume you have closed it by now, but the Editor should have created a crash dump in this scenario, can you please check this folder in the file explorer:

%localappdata%\CrashDumps\PDFX

And upload the most recent file to our upload server here: https://files.pdf-xchange.com/s/DkQzrDWActFDLAg
Please let me know once the file is present.

The next time this happens, before you force close the Editor, could I also ask that you create a "process dump" of the frozen editor, and upload that to the same location.
As with the crash dump from today, please let me know when this happens next, and when the process dump has been uploaded.

Kind regards,

[psail]

Fortunately, I didn't forced closed. I did it now, but there is no such file in the specific folder.

[Dimitar - PDF-XChange]

Hello, psail,

If this is a case of PDF Editor becomes unresponsive, please generate these two types of process dumps:

https://www.pdf-xchange.com/knowledgeba ... estigation

https://www.pdf-xchange.com/knowledgeba ... or-Procmon


...and upload them, to the same location:

And upload the most recent file to our upload server here: https://files.pdf-xchange.com/s/DkQzrDWActFDLAg
Please let me know once the file is present.

Regards.

[psail]

I have uploaded a file. I am not sure if it the right file but it's a start.

[Daniel - PDF-XChange]

Hello, psail

Thank you for that, I have informed the dev team this is present, and will be back to let you know what they find as soon as we hear from them.

Kind regards,