Editor crashes on opening a PDF

Giraffe · Post by **Giraffe** » Fri Aug 22, 2025 8:15 am

Windows 7, SP2, 32-bit. Latest version of Editor.

Opening from file or from history crashes Editor - even a new blank page does.
I've run a repair with no effect.
Exporting settings gives a 0-Byte file.

Any idea as to the cause, please?

Fri Aug 22, 2025 12:16 pm

Hello Giraffe,

Please update VisualC++ library. or reinstall it, and this will resolve the problem:

https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Regards.

Giraffe · Post by **Giraffe** » Fri Aug 22, 2025 5:04 pm

Might be a problem - I don't seem to have Visual Studio and the oldest version mentioned is 2015. Not sure if Win. 7 is too old for this.

Fri Aug 22, 2025 5:49 pm

Hello, Giraffe

You do not need to have Visual Studio specifically installed, redistributable files are intended to expand compatibility in a more "compact" way. If you follow the link Dimitar provided, the exe files offered here should work with win 7:

image.png

The article only mentions that XP and prior are incompatible, so far as I am reading. Do you see an error when trying to the corresponding EXE for your system architecture in Windows 7?

Kind regards,

Giraffe · Post by **Giraffe** » Sat Aug 23, 2025 3:01 pm

Thanks to you both!

I decided to try the bl**ding obvious: ran VC_redist.x86.exe, it installed, rebooted and now I can open PDFs again.

Saving Settings still gives a 0-Byte file.

Mon Aug 25, 2025 12:02 pm

Hello, Giraffe

May I ask for a screenshot of the Export Settings window?

Giraffe · Post by **Giraffe** » Mon Aug 25, 2025 4:22 pm

Here it is. The only change is to save History.

image.png

Mon Aug 25, 2025 7:56 pm

Hello, Giraffe

A member of our Dev team (Sasha) is asking if we could perform a Remote session with you to investigate this situation. If you would be amenable to that, please email Support@PDF-XChange.com with "ATTN: Dan & Sasha" in the subject line, and a link to this forum post, so we can arrange a good time for all involved.

Kind regards,

Norfdas1 · Post by **Norfdas1** » Mon Aug 25, 2025 9:36 pm

Hi.

Having same problem after my update Sunday or Saturday.
A friend that I recommended to install PDF-XCHANGE to having same problem.

Best regards Norfdas.

Mon Aug 25, 2025 9:49 pm

Hello, Norfdas1

Did you try the method Dimitar sent above? Every single report of a crash we have seen since 10.7 has been fixed by following those steps:
This is caused by an improperly installed (or missing) copy of the latest VCRedist from microsoft. Please download and install the VC Redistributable pack from Microsoft's site: https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Kind regards,

Norfdas1 · Post by **Norfdas1** » Mon Aug 25, 2025 10:12 pm

Thanks!
It helped to download and restart my computor!
Now I can read my PDF for insurance of home and pay it!
Best regards.

Mon Aug 25, 2025 10:18 pm

Giraffe · Post by **Giraffe** » Wed Aug 27, 2025 4:43 pm

Daniel - PDF-XChange wrote: ↑Mon Aug 25, 2025 7:56 pm Hello, Giraffe

A member of our Dev team (Sasha) is asking if we could perform a Remote session with you to investigate this situation. If you would be amenable to that, please email Support@PDF-XChange.com with "ATTN: Dan & Sasha" in the subject line, and a link to this forum post, so we can arrange a good time for all involved.

Kind regards,

ISTR that I turned off everything that could allow Remote or Sharing; also, after decades of being careful to exclude others in any form I would be very uncomfortable with this.
Thanks for the offer but I don't save the settings very often.
With LibreOffice I just copy the folder '4' and I have the settings. Is there a file with the settings (.ini?)that I could copy?

Thank you for the offer.

Wed Aug 27, 2025 8:18 pm

Hello, Giraffe

The majority of application settings are stored in the registry, but if you wish to manually export that, you can do so.
This key, and all subkeys:

Computer\HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFXEditor

Note that as with normal settings exports, this will not include license keys, nor will it include a handful of the secondary export options, like Stamps and signatures. Stamps and signatures are both stored externally.

Kind regards,

Giraffe · Post by **Giraffe** » Thu Aug 28, 2025 8:32 am

Thank you - I'll live with that and hope that normal operation will be restored when I get my new PC.

Thu Aug 28, 2025 9:29 pm

Mi14b · Post by **Mi14b** » Sat Aug 30, 2025 1:22 pm

I have the same Problem
the Test version from the Editor works fine on my Win11 Pc, today i buy a license and install the latest Version.
when i trie to start the Editor the editor crashed always, i cannot open a pdf file with the Editor

lindermman · Post by **lindermman** » Sat Aug 30, 2025 10:30 pm

Greetings!
I had the same problem: PDFXchage opened, but it crashes when I tried to open any PDF file or create a new PDF file.
However, it resolved by following the steps below!

Thank you very much, Dimitar!!!

I really like PDFXChange; it's wonderful! The support is also fantastic! These are the reasons I replaced other text editors and adopted PDF as my default text format. I no longer use .doc.

Dimitar - PDF-XChange wrote: ↑Fri Aug 22, 2025 12:16 pm Hello Giraffe,

Please update VisualC++ library. or reinstall it, and this will resolve the problem:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Regards.

Mon Sep 01, 2025 10:36 pm

Roman78 · Post by **Roman78** » Tue Sep 02, 2025 8:05 am

Greetings!

I encounter the same problem on a computer from a colleague after upgrading from Windows 10 to 11. Visual C++ Redistributable is installed, version 14.44.35211 in x86 and x64.

Downgrading to older version (10.4.x) works for one day. But it is upgrading automatically to 10.7.1.399, even if I disable the update function.

Tue Sep 02, 2025 4:02 pm

Hello, Roman78

We have taken down builds 10.7 and 10.7.1, and our updater does not operate without user intervention, unless you have explicitly configured it to do so. If you intentionally disabled it, there is no way that our software is performing that update process for you. Most likely, you are Either;
- Operating in a virtualized/managed environment, where you may lack the permissions to install the vcredist properly, or the installation may be getting reset to what is on the server.
- Or~ you have security software in place, such as Norton, which has cached the 10.7.1 update, and is pushing it out despite the known issues with it.

10.7.2 should be coming out in the next few days, and will include the actual installers for the required VCr libraries, which should prevent this issue for numerous users who are experiencing it.

Regardless of the above, assuming that you can get the VCr running 14.44.35211, and the DLL is still present on the device after a system restart, the software should be working in the latest version. If you are still experiencing crashes, please follow the steps here to record an application crash dump: https://www.pdf-xchange.com/knowledgeba ... estigation

Once that file is created, you can upload it here for us to investigate and identify the issues: https://files.pdf-xchange.com/s/9ZER7jazmbTyQki

Kind regards,