Problems creating PDF from very long Web Page

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joanra
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Problems creating PDF from very long Web Page

Post by joanra »

I'm trying to create a single-page PDF from a very long web page (official documentation, where I'm interested in not having page breaks).
Up until version 10.2.1.385, there was no problem. The single-page PDF was created and all the web page content was displayed perfectly.
However, starting with version 10.3.0.386, the page content shifts: two pages are created, each half the length I declared. On the first page, the beginning of the web page disappears, only part of the content appears, and the second page appears blank.
This problem continues up to the current version, 10.7.2.400.
I've observed this on Windows 7 and 10, with 32-bit and 64-bit.
Best regards and thank you.
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Daniel - PDF-XChange
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Re: Problems creating PDF from very long Web Page

Post by Daniel - PDF-XChange »

Hello, joanra

Could I ask for a screenshot of your conversion settings, so I can try to mimic this behaviour locally?

It would also help to have a link to a page you see this issue with, and a copy of the generated document. It could be something like a Wikipedia page, to ensure no secure information is present there. As an example, do these issue happen on this page?
https://en.wikipedia.org/wiki/History_of_England

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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joanra
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Posts: 4
Joined: Wed Sep 10, 2025 4:45 pm

Re: Problems creating PDF from very long Web Page

Post by joanra »

Thanks for your quick response.
Yes, the same thing happens on the Wikipedia page.

The link of the page I need to convert is:
https://www.boe.es/buscar/doc.php?id=BOE-A-2011-11345

The conversion settings are...
v385 capture
image.png
v397 capture
image(1).png
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Last edited by joanra on Wed Sep 10, 2025 6:31 pm, edited 1 time in total.
joanra
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Posts: 4
Joined: Wed Sep 10, 2025 4:45 pm

Re: Problems creating PDF from very long Web Page

Post by joanra »

And here are the generated PDF's...

OK:
BOE_PDFXv385.pdf
Error:
BOE_PDFXv397.pdf
OK:
History of England - Wikipedia_PDFXv385.pdf
Error:
History of England - Wikipedia_PDFXv397.pdf
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Daniel - PDF-XChange
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Re: Problems creating PDF from very long Web Page

Post by Daniel - PDF-XChange »

Hello, joanra

Thank you for the screenshots of your settings and sample files, I have managed to reproduce the issue on this end. I have reported the issue to the Dev team and will be back with a ticket number if this is not something that can be immediately resolved.

RT#7631: Bug: New Doc From webpage - tall pages error

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
joanra
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Posts: 4
Joined: Wed Sep 10, 2025 4:45 pm

Re: Problems creating PDF from very long Web Page

Post by joanra »

Hello again, Daniel.
Unfortunately, the issue hasn't been fixed yet in version 401.
Creating a new pdf from a long web page without page breaks still doesn't work correctly.

Waiting for the next version...

Best regards.
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Dimitar - PDF-XChange
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Re: Problems creating PDF from very long Web Page

Post by Dimitar - PDF-XChange »

Hello joanra,

I can confirm that the issue is still not resolved.

Our developers are still working on it.

Regards.