Print settings aren't saved

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AndyK
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Posts: 112
Joined: Sun Jul 27, 2008 8:52 pm

Print settings aren't saved

Post by AndyK »

Where can I specify that the settings in the print dialog should be saved?

.
Video.zip
.
GIF-Animation
Animation.gif
Thanks for help.
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Daniel - PDF-XChange
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Re: Print settings aren't saved

Post by Daniel - PDF-XChange »

Hello, AndyK

These should always be retained when you initiate a print, but it seems there is something preventing that from happening in some environments. I have raised this to the attention of the Dev team, and will be back as soon as I have heard from them.

In the meantime, I can only apologize for the inconvenience here.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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Daniel - PDF-XChange
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Re: Print settings aren't saved

Post by Daniel - PDF-XChange »

Hello,

I have just heard back from the Dev team and they have two questions for you.

1. Does this happen with any and all files? Or only specific ones? As a quick test, can you create a new blank document (Ctrl_N) and try printing that, then re-open the print dialogue while still focused on that new file.

2. If the issue is document specific, please open the document properties for any affected item (Ctrl_D) and under the "advanced" category, ensure that the Page scaling is set to "Default" instead of "none".

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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AndyK
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Joined: Sun Jul 27, 2008 8:52 pm

Re: Print settings aren't saved

Post by AndyK »

Hi Daniel,

Unfortunately, I won't be able to test it until Thursday when I'm back at my office computer.

I will get back to you as soon as possible.
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Sean - PDF-XChange
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Re: Print settings aren't saved

Post by Sean - PDF-XChange »

Hi Andy,

No problem - we will continue this query on Thursday then.

Kind regards,
Sean Godley
Technical Writer
PDF-XChange Co LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
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AndyK
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Joined: Sun Jul 27, 2008 8:52 pm

Re: Print settings aren't saved

Post by AndyK »

Hi Daniel,

I have installed v10.8.4.409 today - and it's work fine fur me now :D

I just don't know if it was due to the update or if restarting the computer would have been enough ;)

Andy
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Sean - PDF-XChange
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Re: Print settings aren't saved

Post by Sean - PDF-XChange »

:)
Sean Godley
Technical Writer
PDF-XChange Co LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623