Unlocking PDF-X to Full License when access to the Microsoft Store is blocked

[Dookie1967]

Hi Guys,
I hope you are all doing well.

I have purchased the 10 End User License to unlock PDF-X to the full version.

I have this software also installed and unlocked on my work laptop that is managed by my organization.
Since installing and unlocking the software in 2024, I have now been issued with a new laptop and would like to transfer the license across to my new laptop.

Unfortunately, since I purchased the software and receiving my new work laptop, the organization have deployed a policy where they have blocked the 'Microsoft Store' and my work laptop cannot connect to update the license agreement to unlock the software to the full version.

I have also tried this from home connected to my home internet and the 'Microsoft Store' is still not able to be accessed.

Is there a workaround way that I can use to unlock the software to the full version without going to the 'Microsoft Store'?

Appreciate your help and support regarding this matter as I am finding it difficult to perform my daily duties.

Thank you,

[Paul - PDF-XChange]

Hi, Dookie1967

since this is license related please email [email protected] with these details.

[Dookie1967]

Appreciate the response Paul,

I will see how I go.

Thank you

[Daniel - PDF-XChange]

Hello,

For anyone else who runs into this issue - We have seen a massive uptick in the number of mistaken support requests in relation to this software.
The "PDF X" product listing on the Microsoft store has no relation to us at PDF-Xchange in any way, shape , or form. If you have issues with their software, please contact Microsoft Support - I have been unable to find any support contact information for the developers of that other application - and some cursory research indicates many known issues/worries with the software...

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Give this reputation, I would advise that you contact Microsoft directly if the purchase went through their services, and request a refund/cancellation of this product.

Our products product listing on the MS Store is "PDF-XChange Editor" - it exists solely as a free download there, and does not offer any in app purchases or payment option internally. The only way to make a purchase for the licensed version of our PDF-XChange Editor software is directly through our official website, or through a valid third party reseller.

Kind regards,

[charliehampton]

Thanks for the clarification. It sounds like contacting Microsoft or PDF-XChange Support is the best way to resolve the licensing issue. Hopefully they can help transfer or verify the license.

[matthewscott]

I’d suggest contacting Microsoft or PDF-XChange Support directly, since the license transfer and Microsoft Store access appear to be the main issues. They should be able to verify the license and advise on the correct activation method for the new laptop.

[Daniel - PDF-XChange]

Hello,

To reiterate, as there appears to be some confusion here. Please DO NOT contact us directly for assistance with the purchase or refund of a product called "PDF-X" from the microsoft store, we do not sell out software there, if you made a purchase through the microsoft store, or for the product noted in my post above, we cannot help as we have no relation whatsoever.

You MUST contact Microsoft directly for assistance with potentially fraudulent purchases made on their storefront - not unrelated third party companies.

Kind regards,