Impossible to print colors

[tc-bob]

Hi,

My config :
Win 11-64 up to date
Printer Xerox C315 Color MFP V4 PS

Only with Pdf-XChange, all my printing are in B&W
I have a preview with colors, but when I want to print no possibilities to have a good colored document.
All the cartridges are OK, and when I print with another program (such as Excel), it's OK

Have you an idea ?

Thanks

tc-bob

[Daniel - PDF-XChange]

Hello, tc-bob

If our print preview is showing colors, it indicates that everything on our end is sending color data to the printer - so you would need to look into the device driver settings (click the "properties" button in our print menu, and ensure the driver itself is not set to B&W). Note that your dialogue will look different from mine, as I do not have a RICOH printer installed:

image.png

If our print preview is already showing the document in Black/white, please open the advanced print options menu (at the bottom) and ensure that you have not mistakenly enabled the color override option:

image(1).png

Kind regards,

[tc-bob]

Thanks,
but the preview is colored and the printer driver is also clicked on color

[Willy Van Nuffel]

Hello,

It would be interesting to know if this issue is related to PDF-XChange Editor itself, or to the printer-driver.

Can you please verify this, by printing to the "PDF-XChange Lite" printer (or an other printer) instead of your Xerox ?

Keep us posted.

[tc-bob]

It is ok with colors on PDF-Xchange lite,
But that send me another pdf file and I would like to have paper.
I Install the las version of PDF-Xchange, without changes on printing.
In the past (perhgaps 3 month) all was OK with the printing and the same printer

[Willy Van Nuffel]

Sorry that myself, I can not offer you more than trial and error...

A few things you can still try:

1) Download the portable version of PDF-XChange Editor and try printing with that
https://www.pdf-xchange.com/product/pdf-xchange-editor

2) In the File-menu (of PDF-XChange Editor) go to "Manage Settings" and run "Export Settings" (to have a backup)
After that, run "Reset Settings" and then try printing. If it does not help, you can run "Import Settings" if needed.

3) Return to a previous version of PDF-XChange Editor (I suppose you are now using the latest version 11.0.1.0)

Regards.

[tc-bob]

Thanks,
Yes I have the 11.0.1.0 version.
The resetting dont have any difference

[Willy Van Nuffel]

Thanks for the feedback.

Did you try with the portable version ?

If that does not help either, than you could still try to re-install the previous version, via your PDF-XChange account, and see if that helps. It can be an indication for PDF-XChange Support/Development to investigate further.

Regards.

[Dimitar - PDF-XChange]

Hello tc-bob,

May I ask you to try printing again, but this time using the 32-bit PDF Editor portable version:

https://downloads.pdf-xchange.com/11.0. ... le_x86.zip


Regards.

[tc-bob]

Same thing !!

[Willy Van Nuffel]

One of the last options would be to install the previous version or wait for a few days and install the next version.
(See: viewtopic.php?t=50363)

Kind regards.

[Daniel - PDF-XChange]

Hello,

I may also suggest you simply try restarting the PC and the Printer both. In some cases, the device driver will hold onto changes "in memory" for a specific application, and usually that is wiped on a restart.

If that does not help, you could also try enabling "print driver isolation mode" and then restart the Editor, to see if it helps. (if it does not, please do disable this option and restart again)

image.png

Kind regards,