Crash when resuming from hibernate with documents open

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msbentley
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Crash when resuming from hibernate with documents open

Post by msbentley »

I have just installed PDF-Tools and PDF-XChange Viewer to evaluate them. My main use is reading and commenting on journal papers, and I often have several documents open at the end of the day when I hibernate.

Both days since I have installed the viewer I have left documents open on hibernate. When I resume and try to switch back to the viewer it crashes. I don't know if this is unique to me, but just thought I would share in hopes that it is an easy fix!
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John - Tracker Supp
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Re: Crash when resuming from hibernate with documents open

Post by John - Tracker Supp »

Can you please advise what Version of Windows you are using ?

Also - if possible - can you please use the Viewer 'Help - Report a Problem' option as this provides additional and essential info about your system

thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
msbentley
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Posts: 7
Joined: Thu Sep 25, 2008 6:36 am

Re: Crash when resuming from hibernate with documents open

Post by msbentley »

Sure - I'm on XP Pro x64 SP2. I've also submitted a problem report in the way you suggest.
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John - Tracker Supp
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Re: Crash when resuming from hibernate with documents open

Post by John - Tracker Supp »

Many thanks - appreciated.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com