Printing from PDF-XChangeViewer is black page

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pdfxchangefan
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Joined: Thu Mar 12, 2009 8:08 pm

Printing from PDF-XChangeViewer is black page

Post by pdfxchangefan »

Hi,

PDF-XChangeViewer is absolutely the best. The only important problem I have now is that printing from PDF-XChangeViewer results in printed page solid black. On screen looks correctly. To print I have to use another viewer. The same file printed from other PDF viewers is correctly printed. I was looking at printing parameters that would cause this to happen. No luck. My printer is HP LaserJet 5.
Can someone please point me to the cause of this?
Thanks in advance.
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Bhikkhu Pesala
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Joined: Tue May 29, 2007 9:29 am

Re: Printing from PDF-XChangeViewer is black page

Post by Bhikkhu Pesala »

Tracker support will need the PDF file or a link to it. You can send it to them from the Help menu, report a problem, or ZIP it up, and attach it here.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
pdfxchangefan
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Posts: 3
Joined: Thu Mar 12, 2009 8:08 pm

Re: Printing from PDF-XChangeViewer is black page

Post by pdfxchangefan »

Bhikkhu Pesala wrote:Tracker support will need the PDF file or a link to it. You can send it to them from the Help menu, report a problem, or ZIP it up, and attach it here.
Thank you for reply. I am attaching a sample file, but I could attach just any PDF file here, because it is not just one file, but any file prints solid black for me. That means all files. Anyone else experience this?
Could this be because I use a portable version of PDF-XchangeViewer, rather than permanently installed?
I will try install it tonight to see if it makes any difference. It is not a terrible problem for me, because to get around this I start FoxitReader whenever I need to print, and use PDF-XChangeViewer except printing. Byt this is inconvenience and I would rather convert completely to PDF-XChangeViewer.
I will try also a different printer. Maybe it is some compatibility problem with my printer, although it does not seem to matter.
Thanks again.
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Bhikkhu Pesala
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Joined: Tue May 29, 2007 9:29 am

Re: Printing from PDF-XChangeViewer is black page

Post by Bhikkhu Pesala »

Whether you're using the portable version of the installed version, make sure you have the latest build 41.3 — IIRC there were some printing problems in older versions.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
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Lzcat - Tracker Supp
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Re: Printing from PDF-XChangeViewer is black page

Post by Lzcat - Tracker Supp »

Try use "Print as Image" option, it should help to print problem documents (of cource this is workarround until problem will be fixed).
And yes, please update to latest build and if problem still exist - please report here.
Victor
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