Some parts missing/shown white when printed or exported

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bschattling
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Some parts missing/shown white when printed or exported

Post by bschattling »

Hi,

when the attached document ist printed or exported to tiff, some parts on the right side are missing. I found a thread where someone have a problem with rendered graphics, maybe this is the same error.

Greetings

Bastian Schattling
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Stefan - PDF-XChange
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Re: Some parts missing/shown white when printed or exported

Post by Stefan - PDF-XChange »

Hello Bastian,

And thanks for the sample file.
You are correct that when printed or converted to tiff the bent sheet on the right seems to disappear. I also noticed that when I zoomed your file to more than 100% zoom - this also caused it to disappear directly on my screen as well.

I have made a ticket for our developers:
#1099: Viewer 2.5.195: Portions of this document are missing when printed, exported to TIFF, or zoomed to over 100%
So that they can investigate and fix this.

We will keep you posted with any news on the ticket.

Best,
Stefan
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Stefan - PDF-XChange
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Re: Some parts missing/shown white when printed or exported

Post by Stefan - PDF-XChange »

Hello Bastian,

Some good news - this ticket is resolved and the fix will be in the next build (2.5.196) which is expected really soon.

Best,
Stefan
bschattling
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Re: Some parts missing/shown white when printed or exported

Post by bschattling »

Hello Stefan,

good news. Thank you really much for your help. If the new build is published I will inform you about the results.

Greetings
Bastian
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Stefan - PDF-XChange
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Re: Some parts missing/shown white when printed or exported

Post by Stefan - PDF-XChange »

Hi Bastian,

We are expecting to have the new build by the end of this week - so check the website e.g. on Friday afternoon, and I hope you will be happy with the result :)

Best,
Stefan