ver 197 shows this pdf wrong

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unwake
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ver 197 shows this pdf wrong

Post by unwake »

foxit show it correct.
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Stefan - PDF-XChange
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Re: ver 197 shows this pdf wrong

Post by Stefan - PDF-XChange »

Hello unwake,

Attached is an export of the first page from inside our Viewer (build 197) on my Win XP machine with no complex script and right-to-left languages or East Asian Languages support installed.

Best,
Stefan
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unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

Tracker Supp-Stefan wrote:Hello unwake,

Attached is an export of the first page from inside our Viewer (build 197) on my Win XP machine with no complex script and right-to-left languages or East Asian Languages support installed.

Best,
Stefan
You lack of some fonts, in your viewer it displayed using another font insteaded , so it appeared normal.
I have the font the pdf used, I think the reason is that your viewer can't handle the font the pdf used, so it's show almost blank in my pc.
unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

https://forum.pdf-xchange.com/ ... 35&t=11038
I think this bugs is alike this one.
if you needed, i can send you the needed font.
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Stefan - PDF-XChange
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Re: ver 197 shows this pdf wrong

Post by Stefan - PDF-XChange »

Thanks for offering that unwake!

I have passed this to our devs and as soon as they can check this we will advise whether we need the font.

Best,
Stefan
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Stefan - PDF-XChange
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Re: ver 197 shows this pdf wrong

Post by Stefan - PDF-XChange »

Hi again Unwake,

Yes we would need the font, so please either archive and attach it to this topic or send it to support@pdf-xchange.com and we will check the sample once again.

Best,
Stefan
unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

Tracker Supp-Stefan wrote:Hi again Unwake,

Yes we would need the font, so please either archive and attach it to this topic or send it to support@pdf-xchange.com and we will check the sample once again.

Best,
Stefan
Plz check mail.
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Stefan - PDF-XChange
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Re: ver 197 shows this pdf wrong

Post by Stefan - PDF-XChange »

Thanks Unwake,

Got the e-mail and am passing the font to our devs now.

I did install the font on my machine, but the file is still displaying correctly for me. If this is the right font that is needed by the PDF file (I asked the guys to check this) - then it should not matter whether I have other fonts like "microsoft yahei" so I didn't uninstall that one.

I am now awaiting further comments from the devs, and will update this topic with further news when they have the chance to investigate this.

Best,
Stefan
unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

Tracker Supp-Stefan wrote:Thanks Unwake,

Got the e-mail and am passing the font to our devs now.

I did install the font on my machine, but the file is still displaying correctly for me. If this is the right font that is needed by the PDF file (I asked the guys to check this) - then it should not matter whether I have other fonts like "microsoft yahei" so I didn't uninstall that one.

I am now awaiting further comments from the devs, and will update this topic with further news when they have the chance to investigate this.

Best,
Stefan
how about change your systel locale to chinese RPC
unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

Tracker Supp-Stefan wrote:Thanks Unwake,

Got the e-mail and am passing the font to our devs now.

I did install the font on my machine, but the file is still displaying correctly for me. If this is the right font that is needed by the PDF file (I asked the guys to check this) - then it should not matter whether I have other fonts like "microsoft yahei" so I didn't uninstall that one.

I am now awaiting further comments from the devs, and will update this topic with further news when they have the chance to investigate this.

Best,
Stefan
how about change your systel locale to chinese RPC
unwake
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Re: ver 197 shows this pdf wrong

Post by unwake »

can you list the fonts you system installed
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Stefan - PDF-XChange
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Re: ver 197 shows this pdf wrong

Post by Stefan - PDF-XChange »

Hello unwake,

I am currently using a locale other than English, and also did try to change that to Chinese - none of this had any effect on the way the file displays on my machine.

I have 480 Fonts installed so I do not believe listing them here is appropriate, but the problem on your end is most likely that the viewer is using a substitute font that is broken or incorrect.

One of our developers has requested in my conversation with him, to ask you whether you are willing to open a screen sharing session (e.g. via TeamViewer) so that he could check the problem at your end, as we are unable to reproduce it here.

Best,
Stefan