Bought software, watermark still there when I print to pdf

[CharlesStaal]

So I purchased your software but when I print to pdf from Microsoft office I still get the click to buy now watermarks. I tried uninstalling and reinstalling and everything. Is there any sort of work around or a way to remedy this issue?

[Will - Tracker Supp]

Hi Charles,

Thanks for the post and the question - please make sure that your license is correct for the product. For Version 5, the license should either begin with PXP50 or PXC50 and, for Version 4, it should be PXP40 or PXC40. If it is not either of these, then I'm afraid that your license isn't valid for the Standard print driver.

Also, do note that Version 4 keys will NOT work in Version 5 products (also known as 2012 products).

Hope that helps!

[CharlesStaal]

it is PVP20

[Will - Tracker Supp]

Hi Charles,

I initially read your post wrong, I thought that you were using the Office Add-in (comes with PDF-XChange Standard) - apologies for that. If you're using Lite (PDF-XChange Printer Lite 2012 / 4.0), then there should be no issues. If that's the case, please see the following KB article:
https://www.pdf-xchange.com/knowled ... rd-Printer

Cheers,
Will

[CharlesStaal]

I was under the impression I purchased the pro version

[Will - Tracker Supp]

Hi Charles,

Your license is for the Viewer 'PRO' - this will unlock the 'PRO' features of both the Viewer and the Lite print driver. Is it the full Pro Bundle that you were looking for, which includes PDF-Tools, the Viewer and PDF-XChange Standard (our more robust print driver)? If so, then you can log in to your account, with the link below, select the "Upgrade Options" tab and upgrade to the Pro Bundle there - you will effectively be paying the difference in price (so what you would have paid initially).

https://www.pdf-xchange.com/login

Let me know if you need assistance upgrading or if you're using the Lite printer and re-entering the key manually doesn't solve your problem!

Cheers,
Will

[railshot]

Hi, I have a similar issue - watermark appearing when printing to PDF. It started happening after I re-installed software. I purchased a license to full PRO bundle 2 years ago. My license code starts with PXP40 and printer version is 5.0 (2012).
If the issue is me trying to use old key in new software, is there a way for me to get the old version?
Thanks.

[Will - Tracker Supp]

Hi Railshot,

Thanks for the post and welcome to the forums - this is because you are using an old key with the new Version, as you said. Please see this KB article for more information:
https://www.pdf-xchange.com/knowled ... structions
And select the installer link that ends with "PDFX4.zip"

Hope that helps!

[walter augustine]

Same issue. Purchased today. Tried on different documents, copy and pasted the code. Using PDExchage Pro.

[Will - Tracker Supp]

Hi Walter,

Thanks for the post - could you please email into
support@pdf-xchange.com with your license key and a sample PDF that contains the watermarks?

Please do NOT post your license key here, as we will be forced to deactivate it.

Cheers,

[akurian]

Hi,

I am facing the same issue. We have purchased a license for "PDF-XChange PRO SDK" under the impression that the viewer functionality is a part of it. Our license key starts with "PCS50". We are presently working against a deadline and would like to resolve this problem as soon as possible.

[Stefan - PDF-XChange]

Hi akurian,

The license you have allows the use of the Viewer SDK, but it needs a separate license key. You need to date and sign pages 1,2 and 3 and fill in page 4 of the attached Viewer SDK License agreement and send it to sales@pdf-xchange.com and we will then respond back with the correct Viewer SDK key.

You can continue the development process in the mean time, and can enter the license key later just before the final compile.

Regards,
Stefan

[John - Tracker Supp]

Also akurian

Please post in the developer forums to ensure you receive an appropriate response - also are aware of where to search for previous developer posts which may help should you require information ...

here;

https://forum.pdf-xchange.com/ ... m.php?f=36
many thanks