PDFXCview.exe hang

[nurbed]

Hi all,
I've a big problem with the free version of PDF-XChange Viewer.
When I print a document, if I click on printer properties before launching the print, the program hang with this error:

Nome evento problema: APPCRASH
Nome applicazione: PDFXCview.exe
Versione applicazione: 2.5.310.0
Timestamp applicazione: 543d6fee
Nome modulo con errori: KOAZ8JAU.DLL
Versione modulo con errori: 1.0.0.1
Timestamp modulo con errori: 4b948276
Codice eccezione: c0000005
Offset eccezione: 0000000000151a63
Versione SO: 6.3.9600.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0ad0
Ulteriori informazioni 2: 0ad0e6ae9464bb45f6706901caf7ca22
Ulteriori informazioni 3: 96c1
Ulteriori informazioni 4: 96c172da16367d3b58292770499d7f05

This on three different PC
Other programs print without problems, also after changing printer properties...
Any idea?

[Will - Tracker Supp]

Hi nurbed,

Thanks for the post - could you please detail the make and model of the printer that you see this with, as well as a download link to the Version of the drivers you are using?

Cheers,

[nurbed]

The printer is a Olivetti d-Color MF220

http://www.olivettiuk.com/support/499/mf220-mf280-mf360

This is a network printer. All my PCs have Windows 8.1 x64 that shows the printer like a Generic 36C-1SeriesPCL

[John - Tracker Supp]

Please try the PDF-XChange Editor and advise if you have the same issue ..

www.tracker-software.com/PDFXVE5.zip

[nurbed]

Yes, also with PDF-Xchange Editor I have the same issue...

[Paul - PDF-XChange]

If the Editor is doing the same thing there is a possibility that there is some issue with the way we are 'talking' to the printer driver. Have you upgraded the driver to use the latest from that website? If not, please update and test again, if so please post a link to the exact same driver and we will test against it.

It is very important that we test the same driver version and that it is the most recent from the manufacturer.

regards

[nurbed]

Sorry for the delay...
The driver that I've installed is this: http://upload.evocdn.co.uk/olivetti/upl ... in-x64.zip

[Paul - PDF-XChange]

Thanks nurbed.

I have raised a support request ticket and this will be investigated. RT#2789: Viewer and Editor hang when printing

We will post here when we have something.

regards

[Ivan - Tracker Software]

Please report that issue to the printer's manufacturer - the issues is not Editor's or Viewer's specific, but happens with ALL 64-bit applications when they try to access to printer's preferences of that printer.

[nurbed]

Are you sure?
The previous version of Editor worked without problems...
I also tried some 64-bit software (Scribus and Photoshop CC) and I not have problems to open the printer's properties dialog.
Could still be a driver problem that occurs only in certain cases.

[Stefan - PDF-XChange]

Hello nurbed,

I am pretty sure Ivan has tested some other 64 bit apps before posting the above, but I will ask him to confirm.
It is a statutory holiday in Canada today, so the guys there are not working and the reply will take some time (I am in the UK office).

Regards,
Stefan

[nurbed]

ok, no problem
I can confirm that on my PC with the latest version of PDFXCEditor x64, the properties dialog box of printer crashes, instead Photoshop x64 and Scribus x64 work correctly. Also Libre Office 4.3.3.2 (x86) works correctly....

[Will - Tracker Supp]

Hi nurbed,

I'll pass this to Ivan for further comment, though I cannot guarantee a response today, given that it's a holiday here.

We appreciate your continued patience!

[Will - Tracker Supp]

Hi nurbed,

I've just heard back from Ivan, here's what he said:

Yes, I'm sure it is not our problem, but the driver's UI module passes the 64-bit pointer to DEVMODE structure as a 32-bit value (it is a common error during migration from 32 to 64-bits). Simplest way to test is to use simple apps, like Notepad or MS Paint, etc.

HTH!

[nurbed]

Ok, thank you very much...
I will contact the manufacturer of the printer.

[Will - Tracker Supp]

[Patrick-Tracker Supp]