Error/Crash opening PDF

[Carsten.Sch]

Hello,

PDF-XChange Editor (Build 515) crashes on opening a file with layers - it closes directly after opening the file without message. Tested on different Computers. The older PDF-XChange Viewer (2.5 Build 308.2) opens correctly.

PDF is created with "MapInfo" which uses own PDF Creator to ensure correct display.

I'm not able to attach the File, it's about 3 MB. Any other way?

Best Regards,
Carsten

[Willy Van Nuffel]

In one of the other posts in this forum I red that attachments are limited to 5 MB per file, and that they must either be .PDF or an archive (ZIP, 7z, RAR).

https://forum.pdf-xchange.com/ ... 31&p=95818

[Patrick-Tracker Supp]

Hello Carsten.Sch,

I have elevated the allowed file size. Please try posting your file again. When doing so, please archive it in a .zip, 7z, or .rar file.

Thanks!

[Carsten.Sch]

Still getting following error when adding file (3.647.757 Bytes): 413 Request Entity Too Large

please try this link (removed after solution)

[Stefan - PDF-XChange]

Thanks for the file Carsten,

I managed to reproduce this on my machine, and one of our devs (Victor) is already checking it (as he also reproduced it on his end).

Regards,
Stefan

[Stefan - PDF-XChange]

Hi Carsten,

Problem is now fixed. Fix will be available in the next build.

Regards,
Stefan

[Carsten.Sch]

Thank you very much!!

Best Regards
Carsten

[Stefan - PDF-XChange]

[Carsten.Sch]

Hello,

new Test: still problems with XChange Editor, Viewer ist OK, see Attachment (missing text).

Created by MapInfo and PDF XChange Printer (doesn't create Layers), both files attached in ZIP.

Regards,
Carsten

[Stefan - PDF-XChange]

Hello Carsten,

Thanks for the sample file.
The issue with "Layout_Mapinfo.pdf" seems to be because of a special font used inside that is not embedded in the file - SwitzerlandCondensed. On my machine that font is replaced by AdobeSansMM - in both the Editor and Acrobat Reader (see attached). I suspect that on your machine no suitable substitute font is fount.
Please see if you can force that Mapinfo tool to generate the files with embedded fonts - and the result will be much better.

Regards,
Stefan

[Will - Tracker Supp]

Hi Carsten,

Thanks for the post and samples - I'm not seeing any issues with missing text, so please make sure that you're using the latest release (316.1):
https://www.pdf-xchange.com/PDFXVE5.zip

Thanks,

[Carsten.Sch]

Hello Will,

I'm using the latest Version 316.1.

Please have a look at the jpg included in my zip, it shows the same file in editor and viewer - there are many differences.

Regards,
Carsten

[Will - Tracker Supp]

Hi Carsten,

I did see that and I'm not seeing the same thing here. Can you please try clearing your system temporary files folder?
http://windows.microsoft.com/en-ca/wind ... =windows-7

Please note that you may need to explicitly select the Temporary Files option (different from Temporary Internet Files), as it is not always selected by default.

Cheers,

[Carsten.Sch]

Hi Will,

tested again on different computers and found the reason.

The original File contains the font "Switzerland Condensed". PDF was created without implementing the font.

Here is the error in Editor: when opening on a PC with installed Font, PDF-XChange Editor doesn't display the text. XChange Viewer does - as you can see in the attached jpg.

If the font isn't installed on your PC, the Editor and also the Viewer will choose another font.

Actual workaround: include fonts when generating PDF.

Best Regards,
Carsten

[Carsten.Sch]

Here is the error in Editor: when opening on a PC with installed Font, PDF-XChange Editor doesn't display the text. XChange Viewer does.

could anyone reproduce this error?

[Willy Van Nuffel]

Yes, I can indeed reproduce the problem.

I downloaded the Switserland Condensed (Regular) truetype font from here:
http://www.fontsner.com/download/73283.html

Once this font has been installed, and then I start PDF-XChange Editor 5.5.316.1, and open Layout_MapInfo.PDF, I do not see most of the labels no more. See print screens in attached ZIP-file.

Best regards.

[Stefan - PDF-XChange]

Hi All,

I can confirm that indeed after installing the font from Willy's link - the text disappeared in my Editor as well.
The ticket for this is:
#3465: Editor 316.1: Text in a file does not display when the font used inside IS installed.

Regards,
Stefan