Send by email problem

[NeoMustain]

Send by email gives me following error as per attached screen. Could there be a user friendly version of this to help me resolve this? What could be causing this.



Thanks.

[John - Tracker Supp]

The Viewer attempts to use your default email client as installed using the Windows 'Simple Mapi' option usually available - it would appear that your email client does not use and register within windows in this manner and therefore it cannot be 'triggered' by an external application such as our Viewer - once example of this is Lotus Notes.

Can you advise which email client you are using - I assume its not one of the usual suspects such as MS Outlook, Thunderbird etc ...

If 'MAPI' is not available I am afraid this cannot be resolved - but if you provide the above info we will try and be more informative as to any possible resolution.

Thanks

[NeoMustain]

Actually Thunderbird is installed and used as default. But the problem is still there. Does the system need mapi.dll in c:\windows\system32 folder? Or anywhere on HDD?

Thanks for trying to resolve ....

[Stefan - PDF-XChange]

Hello NeoMustain,

Please have a look at this Mozilla KB article:
http://kb.mozillazine.org/Default_mail_client
On how to set up TB as the default so that it can be used as your default mail client.

Best,
Stefan

[R.Janssen]

You may also want to make sure that you set the default mail client while logged in as an Administrator.
When doing it as a regular user, it may not work ok on recent versions of Windows.
(actually it works ok, but it uses per-user settings that may confuse certain programs)

[Stefan - PDF-XChange]

Thanks for the advise R.Janssen!

Cheers,
Stefan