Access Violation in PDF Xchange 4 Pro

westerha · Post by **westerha** » Tue Feb 05, 2008 5:16 pm

I use Win XP and PDF-XChange 4 Pro. When I use the Print-Option of Firefox or Openofffice to print a PDF with pdfsaver4.exe, then I have an AV
(pdfsaver4.exe - Fehler in der Anwendung).

westerha · Post by **westerha** » Wed Feb 06, 2008 4:24 pm

the same problem happens with the new version 4.0.0 build 143!!! Its really nervous for a new software!!!

Post by **John - Tracker Supp** » Wed Feb 06, 2008 5:23 pm

Hi,

Could you please do as described here (you will need to adapt the FAQ info to relate to V4 obviously) and provide the requested tmp files and we will investigate urgently.

https://www.pdf-xchange.com/forum/v ... .php?t=800

Please email the files to :
[email protected]

Also - are you using XP 32 or 64 bit?

thanks

westerha · Post by **westerha** » Wed Feb 06, 2008 10:01 pm

Hi, i have sent the files. I am using WinXP (32 bit).

PDF XCHange 3 makes not problems and works very well.

Thu Feb 07, 2008 11:20 am

Thanks - files received and investigating.

I assume the files sent were created at a time when such an error was received ?

Fri Feb 08, 2008 10:35 am

Hi,

Just to confrim that the .tmp file allows us to recreate the file with no problems even in V4 - can you please advise if when making this tmp file PDF-XChange 4 showed any problems - as the tmp fle suggests that the PDF file is created correctly ?

If you do still have a problem - we need the tmp file created at the time the crash happened - otherwise it shows nothing of value.

thanks

Wed Feb 13, 2008 6:19 pm

Can you try to turn off AutoUnload feature into pdfSaver and check if the problem still exists.
To turn in off run pdfSaver4.exe (it is located into subfolder pdfSaver of your installation folder) with parameter /Show and on "Settings" page of "PDF-XChange 4.0: pdfSaver" window uncheck "Autounload pdfSaver after" check box.

westerha · Post by **westerha** » Fri Feb 15, 2008 6:32 pm

I turned off "autounload", but the problem still exists.

westerha · Post by **westerha** » Fri Feb 15, 2008 6:43 pm

I installed the new version (144), but the problem still exists, also when autounload is turned off.

westerha · Post by **westerha** » Mon Feb 18, 2008 9:24 pm

OK, I think, the problem doesn't happen. The new version seem ok, thanks ...

Post by **John - Tracker Supp** » Tue Feb 19, 2008 6:35 am

Thanks - pleased all is well - please advise if you have any further problems.