Upper left Close button anomaly

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Arnold
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Posts: 876
Joined: Tue Jun 09, 2009 3:53 am

Upper left Close button anomaly

Post by Arnold »

Since updating to build 409 the upper left Close button has something superimposed over it on startup. It looks like a white circle of some sort. If I unhide the Menu Tabs it goes away and does not return even if I hide the tabs again. Upon restart though the small circle reappears.

The program seems to be working fine. I am using Windows 10 and have been using these same settings for a long time. Any idea as to what might be causing it?

Thank you.

screen_02.26.26 22-49-52.png
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Sean - PDF-XChange
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Joined: Wed Sep 14, 2016 5:42 pm

Re: Upper left Close button anomaly

Post by Sean - PDF-XChange »

Hi Arnold,

We have taken a look at this, and I'm afraid we are unable to reproduce it. Could you try uninstalling and reinstalling and see if the issue is still present?

Kind regards,
Sean Godley
Technical Writer
PDF-XChange Co LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Arnold
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Posts: 876
Joined: Tue Jun 09, 2009 3:53 am

Re: Upper left Close button anomaly

Post by Arnold »

I tried it and that did not fix it. Perhaps someone could try using my settings which are attached?

Thank you.
PDFXChangeEditorSettings 409.zip
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Willy Van Nuffel
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Posts: 2829
Joined: Wed Jan 18, 2006 12:10 pm

Re: Upper left Close button anomaly

Post by Willy Van Nuffel »

Hi all,

It is possible to reproduce this tiny phenomenon when PDF-XChange Editor is started WITHOUT toolbars, so, before closing, press CTRL + F8 to hide the toolbars, then restart the application.

Problem seems already to be present since build 406.

Kind regards.
°
PDF-XChange Editor - Strange circle.png
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Daniel - PDF-XChange
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Re: Upper left Close button anomaly

Post by Daniel - PDF-XChange »

Hello, Willy Van Nuffel

Thank you for that tip, We were able to reproduce the issue, and it has been forwarded to the dev team. I should note that as an inconsequential and barely notable visual artefact, it is unlikely this will see a high priority, but hopefully it will be a quick and easy item to address.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

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