Update fails and so do all attempts to uninstall

[bt1ceuk]

Hi - I am trying to uninstall the package so I can do a fresh install. I am unable to do this using Microsoft tools or Revo Uninstaller.

While I'm here, why do updates insist that Windows Explorer closes? This is bizarre for a Windows package.

Is there a tool that will force an uninstall or anything else that will help, please?

[Daniel - PDF-XChange]

Hello, bt1ceuk

Is there an error message you are seeing when the uninstall fails? Typically we recommend against using third party removal tools, as if you windows MSI database is fully functional, simply running the same installer you used at first should prompt to uninstall without issue (in the same way, using the windows "control panel > Uninstall a program" menu should be fully functional).

If you see an error when attempting to uninstall via the control panel, please email [email protected] with a screenshot of the error, and the path shown, so we can work to resolve the issue.

Kind regards,