PDFXchange installer freezes, uninstall also freezes

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5aday
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Posts: 2
Joined: Sat Mar 20, 2010 5:59 pm

PDFXchange installer freezes, uninstall also freezes

Post by 5aday »

I had been using PDFXchange happily for several months when my harddrive recently died and had to be replaced. Now that the machine is up and running again I tried to install PDFXchange again but to no avail. I have tried both the .zip and .exe install and the result is the same each time: after selecting language of install, accepting license agreement, etc., the installer extracts the files and then freezes. After restarting my computer I am able to uninstall (uninstall freezes unless I restart the computer first) but no luck with installing.

I am running Vista 64-bit. Any ideas what I can do so that I can install the program?

Thanks!
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Stefan - PDF-XChange
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Joined: Mon Jan 12, 2009 8:07 am

Re: PDFXchange installer freezes, uninstall also freezes

Post by Stefan - PDF-XChange »

Hello 5aday,

We will investigate the installation files now.

In the mean time you can try the 64 bit .msi installer - this will render the Viewer's Live update unusable (a known problem with the .msi installers without a viable solution for now) but should allow you to install the whole package.
Here is a direct link:
https://www.pdf-xchange.com/downloa ... ro_x64.msi

Best,
Stefan
5aday
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Posts: 2
Joined: Sat Mar 20, 2010 5:59 pm

Re: PDFXchange installer freezes, uninstall also freezes

Post by 5aday »

That did the trick! Thanks!
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Paul - PDF-XChange
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Joined: Wed Mar 25, 2009 10:37 pm

Re: PDFXchange installer freezes, uninstall also freezes

Post by Paul - PDF-XChange »

:-)
Best regards

Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com