Problems creating PDF from very long Web Page

[joanra]

I'm trying to create a single-page PDF from a very long web page (official documentation, where I'm interested in not having page breaks).
Up until version 10.2.1.385, there was no problem. The single-page PDF was created and all the web page content was displayed perfectly.
However, starting with version 10.3.0.386, the page content shifts: two pages are created, each half the length I declared. On the first page, the beginning of the web page disappears, only part of the content appears, and the second page appears blank.
This problem continues up to the current version, 10.7.2.400.
I've observed this on Windows 7 and 10, with 32-bit and 64-bit.
Best regards and thank you.

[Daniel - PDF-XChange]

Hello, joanra

Could I ask for a screenshot of your conversion settings, so I can try to mimic this behaviour locally?

It would also help to have a link to a page you see this issue with, and a copy of the generated document. It could be something like a Wikipedia page, to ensure no secure information is present there. As an example, do these issue happen on this page?
https://en.wikipedia.org/wiki/History_of_England

Kind regards,

[joanra]

Thanks for your quick response.
Yes, the same thing happens on the Wikipedia page.

The link of the page I need to convert is:
https://www.boe.es/buscar/doc.php?id=BOE-A-2011-11345

The conversion settings are...
v385 capture

image.png

v397 capture

image(1).png

[joanra]

And here are the generated PDF's...

OK:

BOE_PDFXv385.pdf

Error:

BOE_PDFXv397.pdf

OK:

History of England - Wikipedia_PDFXv385.pdf

Error:

History of England - Wikipedia_PDFXv397.pdf

[Daniel - PDF-XChange]

Hello, joanra

Thank you for the screenshots of your settings and sample files, I have managed to reproduce the issue on this end. I have reported the issue to the Dev team and will be back with a ticket number if this is not something that can be immediately resolved.

RT#7631: Bug: New Doc From webpage - tall pages error

Kind regards,

[joanra]

Hello again, Daniel.
Unfortunately, the issue hasn't been fixed yet in version 401.
Creating a new pdf from a long web page without page breaks still doesn't work correctly.

Waiting for the next version...

Best regards.

[Dimitar - PDF-XChange]

Hello joanra,

I can confirm that the issue is still not resolved.

Our developers are still working on it.

Regards.

[joanra]

Hello again,
It seems they've tried to find a "solution" to the problem, although, in my opinion, the problem remains unresolved (after 21 new versions, from 385 to 406).

Instead of fixing the conversion problem, they've reduced the maximum page length.

That is, the solution implemented starting with version 10.8.1.406 is to reduce the maximum page length that can be created, from 7,620 pixels to 3,810 pixels, exactly half of what could be created in version 10.2.1.385, which worked perfectly.
Therefore, depending on the length of the webpage being converted to PDF, many page breaks are still being created.

I hope that in the near future, it will be possible to convert without page breaks and to the maximum page length allowed by the PDF format specifications.

For now, I'm still using version 385. Regards and thanks.

[Sean - PDF-XChange]

Hi joanra,

A ticket has been made for this issue and it will be handed in due course, but please note that we are a small company and at any give time there are many thousands of tickets that our development team are working through - thank you for your patience.

Kind regards,